This is a very touchy subject. No one wants to be in a position where they are not able to fully support a user. An IT Manager’s worst nightmare is the inability to meet the expectations of the users. In a functional organization where the earnings are through the functional means, more or less the It department is on the mercy of the main department. And in order to keep the IT shop running - IT people have no choice but to meet their expectations and fully understand them.
At …